TERMS OF USE
Donating
The donation process consists of the following steps:
- Entering the donation amount
The donor can choose from three suggested donation amounts and suggest the donation amount. If he/she chooses to enter the desired amount himself/herself, he/she must enter the amount he/she wishes to donate in the field labeled “Other Amount” on the website. Donations and all transactions on our website are made in Dinars (RSD). If the User’s payment card is not linked to a dinar account, the amount of the transaction in dinars will be converted into the currency of the User’s account according to the exchange rate of the bank where the account was opened, i.e. the issuer of the payment card. Due to the aforementioned conversions, certain deviations from the original transaction amounts are possible. The minimum donation is RSD 800.00. Music Art Project is a non-profit organization and is not included in the VAT system, so it is not calculated on donated funds.
- Verification, confirmation and payment of donation
Donations on our website can be made in one of the following ways: by payment cards – VISA, Maestro or MasterCard, which support payment via the Internet. Payment by card is realized in cooperation with AllSecure doo and AIK Bank and is done in a safe and certified way through the AllSecure Paymet Gateway, by simply entering the data from the payment card.
After entering the card details and confirming the payment, the bank authorizes the transaction and the donation is approved.
Check with the bank that issued your card to see if it supports Internet payments.
- Protecting Confidential Transaction Data
When entering payment card data, confidential information is transmitted over a public network in a protected (encrypted) form using the SSL protocol and the PKI system as the current state-of-the-art cryptographic technology. Data security during purchases is guaranteed by the payment card processor, AIK Bank, so the entire payment process is carried out on the bank’s website. Payment card information is not available to our system at any time.
- Complaints
In case of any difficulties related to the donation, the donor can contact us at the following e-mail address: donatori@musicartpro.rs
- Refund of donation
A refund of the donation is possible in case of misuse of the payment card by a third party, or in case of an incorrect amount of the donation, and only in accordance with the procedure described in these Terms of Use. It is necessary to send a scanned, written and explained request for refund of the donated amount, in free form and signed by the owner of the payment card, within 120 days from the date of the donation to the electronic address donatori@musicartpro.rs or by mail to the address Music Art Project, ul Kumanovska 13, 11000 Belgrade. Along with the request, it is necessary to submit an e-mail with a confirmation of the completed transaction, a scanned ID card of the cardholder and a contact phone number. The user will be contacted by Music Art Project within 30 working days of receiving the proper request. Refunded funds can only be credited by Music Art Project to the user’s bank account associated with the payment card used to make the donation. Music Art Project is obligated to issue refunds only to the VISA, Maestro or MasterCard card that was used to make the payment. This means that our bank will refund the funds to the cardholder’s account upon our request.
- Validity and changes to the Terms of Use
Donations are subject to the Terms of Use in effect on the date of donation. Music Art Project reserves the right to change the terms of use at any time. The Terms of Use come into force on the day of their publication on the website www.musicartpro.rs / www.muzikanade.rs.
PRIVACY POLICY
Music Art Project is committed to protecting the privacy of all donors through this website. Music Art Project collects only the necessary data about donors and the necessary data for business and user information in accordance with good business practices and in order to provide a quality service. All user information is stored in accordance with the law. All employees and associates of Music Art Project are responsible for respecting the principles of privacy. Music Art Project also undertakes not to use the data for other purposes, beyond the authorization of the user. The user can request at any time to stop receiving the newsletter information and messages from Music Art Project, and the association is obliged to act in accordance with his request.
- The Right to Forget
The donor has the right to request the deletion of his/her data from our system, which means the complete erasure of the data. To exercise this right, please contact us by email at donatori@musicartpro.rs, and we will process and execute this request within the legal deadline of 30 days.
- Data Collection and Use
The Music Art Project Association, which provides services on the Website, makes every effort to protect your privacy when you are “online” as a user and donor. Your personal information will be kept secure and confidential and will be processed lawfully in accordance with this Privacy Policy. We take appropriate technical and organizational measures to protect against unauthorized and unlawful access and processing of your personal information, including encryption of your information. We will retain your information for as long as necessary to process your account, process your payment, issue a refund, respond to a complaint, or provide you with promotional information you have signed up for.
We do not sell or rent your personal information to third parties for their marketing purposes. However, we may share your information with our business associates and partners who are subject to this Privacy Policy. We will never misuse your personal information in any way.
- Cookie Policy
A cookie is a piece of information that is stored on your computer by a website that you visit. Cookies typically store your preferences, settings for the website, such as your preferred language or address. When you later visit the same Web site, your Web browser sends back the cookies associated with that site. This allows the site to recognize you and display information tailored to your needs. If you do not want our site to have access to your cookies, you can block them. Most web browsers allow you to block cookies. You can do this through the settings of your web browser.
- Privacy and Security
When entering payment card information, sensitive information is transmitted over a public network in a protected (encrypted) form using the SSL protocol, using the latest methods of tokenization of sensitive data and in accordance with PCI-DSS standards. Payment card information is never available to us.
3D Secure protection for all merchants and customers – AllSecure Payment Gateway uses the highest global standards for data protection and privacy. All merchants using the AllSecure Payment Gateway are automatically enrolled in the 3D Secure protection, which guarantees the security of donations to customers/donors. Donor payment card numbers are not stored on our system, and the registration process itself is protected by SSL data encryption.
PCI DSS Standards – AllSecure Payment Gateway continuously complies with all requirements of the card organizations to increase the security level of merchants and customers. Since 2005, the system has been continuously certified as PCI-DSS Level 1, which is the highest standard in the industry. The PCI Data Security Standard (PCI-DSS) is a standard that defines the necessary security measures for processing, storing, and transmitting sensitive card data. PCI standards protect sensitive cardholder data throughout the payment process: from the moment the data is entered at the merchant’s point of sale, during communication between the merchant and the relevant banks and card organizations, and during subsequent storage of that data.
- Conversion Statement
„Please note that all payments will be effected in the Serbian currency – dinar (RSD). If the payment is done using foreign issuers payment cards, total amount of transaction will be converted into bank settlement currency, according to the current exchange rate of the Serbian National Bank. Once when transaction is settled the already converted amount will be converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.“
- Protection of the intellectual property
The content displayed on this website, such as text, photographs, logos, video and audio recordings, design (banners and icons) and software, is the property of the Music Art Project Association and may not be used without our prior written consent.
- Communication with donors
All communication between donors and the Music Art Project Association will be by telephone and e-mail to and from the Music Art Project address: donatori@musicartpro.rs and donatori@muzikanade.rs.
CONTACT INFORMATION
Questions, concerns, or complaints regarding our Privacy Policy or our handling of personal information – or if you wish to change or modify personal information or related consent that you have already provided to us – should be directed to:
NAME: Udruženje muzičke umetnosti, UMUS (Music Art Project)
HEADQUARTERS: Belgrade, Vračar, Kumanovska 13
CONTACT PHONE: +381 (0)65 205 1817
CONTACT E-MAIL ADDRESS: office@musicartpro.rs
TAX NUMBER: 106569163
COMPANY ID: 28011776